Account & sign-in
- Reset your password or recover access
- Update your legal name for certificates
- Manage sessions and sign out everywhere
Support center
How can we help?
Search common topics below, or start a guarantee claim. Most requests are handled automatically — and a human is always available for the decisions that matter.
You're talking to an automated assistant. Our support assistant is AI and identifies itself as automated. It handles routine requests end-to-end and hands off to a person whenever a human decision is required.
Contact us
Email support@pplfree.com for anything the topics below don't answer: account, billing, content errors, privacy, or accessibility. We read every message.
Using PPL Free Ground School inside ChatGPT or Claude? See the AI assistant app guide for setup, privacy and troubleshooting.
Browse help topics
Billing & refunds
- View receipts and payment history
- Understand charges, coupons, and affiliate credits
- Request an eligible refund or dispute a charge
Curriculum & study
- How adaptive lessons and remediation work
- Mock exams, readiness, and passing thresholds
- Course-completion certificates (not an FAA certificate)
Technical issues
- Video, narration, or playback problems
- Progress not saving or syncing
- Browser and device compatibility
Accessibility
- Keyboard navigation and screen-reader support
- Captions, transcripts, and reduced-motion
- Request an accommodation
Pass-guarantee claim
Did the work, sat the real test, and didn't pass? Check your eligibility and file a claim. Exact terms are pending legal review.
Start a guarantee claim →Talk to a human
A person can always step in
Automation handles routine work, but you can request human review for any of these — no bot will have the final say:
- Refund or guarantee denials
- Account termination or suspension
- Suspected fraud on your account
- Certificate revocation
- Safety concerns
- Privacy requests and incidents
- Accessibility accommodations
Related
See the pass guarantee overview, FAQ, and safety & accuracy. A course-completion certificate is not an FAA pilot certificate, rating, or endorsement.